Frequently Asked Questions - FAQs

Find below answers to the basic questions or queries related to the service, product or technology!

My file (assignment) is not being uploaded?

Answer - Kindly check if the file being uploaded is not more than 10MB. If it is so, again save the file with a bit less quality or compress its size via

How to update my browser?

Answer -
1. Microsoft Edge

The Microsoft Edge browser is tied to Windows 10 and consequently, so are its updates. To update the Edge browser, you need to update Windows with the steps below.
a) Press the Windows Key, type Check for updates, and then press Enter.
b) Under the Update status section, select Check for updates.

2. Chrome

Google Chrome will update automatically as new iterations are released to the public. To verify Chrome has the latest version or to update it manually, follow these steps:
a) Open the Google Chrome browser.
b) Click the Customize and control Google Chrome button Chrome settings in the upper-right corner of the screen.
c) From the drop-down menu that appears, select Help, then select About Google Chrome.
d) The window that appears automatically checks for updates and show you the current version of Chrome. If an update is available, Chrome will be updated automatically. After Chrome is updated, click the RELAUNCH option to restart Chrome and complete the update.

3. Mozilla Firefox

Mozilla Firefox should automatically download updates and prompt you when they are available to install. To verify Firefox has the latest version or to update it manually, follow these steps:
a) Open the Mozilla Firefox browser.
b) Click the Open menu button Firefox menu in the upper-right corner of the screen.
c) In the menu that appears, click the Firefox help icon Help option at the bottom.
d) Select About Firefox.
e) The window that appears automatically checks for updates and show you the current version of Firefox. If an update is available, you can click the Update to [version number] button to install the update, where "version number" is the latest version of Firefox.

4. Safari

If you have Apple updates turned on, Safari should stay up-to-date automatically. To verify Safari has the latest version or to update it manually, follow these steps:
a) Open the Apple menu and choose App Store.
b) At the top of the window that appears, click the Updates button in the toolbar.
c) Find Safari and click Update (or click Update all to update every app).

How to check internet speed??

Answer - Go to and click on Start Test button in the middle. You will get the information in the seconds.

How to stop startup programs?

Answer - Here are two ways you can change which apps will automatically run at startup in Windows 10:
a) Select the Start button, then select Settings > Apps > Startup. Make sure any app you want to run at startup is turned On. b) If you don’t see the Startup option in Settings, right-click the Start button, select Task Manager, then select the Startup tab. (If you don’t see the Startup tab, select More details.) Select the app you want to change, then select Enable to run it at startup or Disable so it doesn’t run. Watch the video to see how to do it.

How to clear my browser cache?

Answer - When Websites are not loaded with the latest data, it could be because you have to delete cached files, in order to let the browser download new data. To empty the cache you can follow one of the instructions below:
1. Microsoft Edge

a) Click on the "Hub" symbol in the main menu. b) Then browse to the "History". c) Now you can click on "Delete the whole History". d) Check the option "temporary services and files" and confirm the selection with a click on the "Delete" Button.

Mozilla Firefox

a) Press following keys at once: [Ctrl], [Shift] and [Del]. A Popup opens with the title "Clear recent history". b) In the dropdown menu, you can define the time range you want to delete the cache. You have the following options: last hour, last two hours, last four hours, today or all. c) To delete all data, select "All" from the dropdown-menu... d) Afterwards, click on the arrow next to "Details" and toggle the different possibilities to chose which data should be deleted. If you want to delete only the cache, then only mark the checkbox next to "Cache". e) With a click on the button "clear now" you delete the cache. f) Reload the site afterwards

Google Chrome

a) Click on the "Menu" in the upper right corner of Google Chrome and Open the Browser setting. You can recognise the menu by the three stacked dots. b) Next, you select the option "more tools". c) In the next step click on "Delete Browser data". d) Here you can select in the upper dropdown-menu, for which time period you want to delete the cache data. You can select between "last hour", "last day", "last week", "last four weeks" or "all". e) If you want to delete all cache date, select "all". f) Check the box in front of "Images and Files in Cache". g) Submit your selection by clicking the "Delete Browser data" Button. h) Reload your site.


a) Select the first item "Safari" in the main menu and from the drop-down the item "Preferences..." b) A popup opens. Click on the tab "Advanced". c) Check the option "Show Develop menu in menu bar" at the bottom. Now you should see a new menu item in the main menu named "Develop". d) If you click on the menu item "Develop" you can select "Empty Caches" from the submenu items. e) Reload the site.

Error code 100013: Sorry the video playlist failed to load

Answer - The clock on your computer is not correct. Sounds strange, but it’s true! Corrct time and date of your computer.